In response to our customer demands to manage more, we are getting faster.
- When a car booked for a required time (including so-called pre-booking), you know when and where to arrive. The taxi sometimes arrives earlier but informs you of its onset by a text message, which will also state time till which taxi is waiting for you free of extra charge. Taxi always waits five minutes after the set time for which you have booked the car. So – should you be ready, you can leave earlier, if not, taxi waits for arranged time free of charge.
- When you book a car "for now" (ie: we sent the nearest available car), there might be some delay. Approximate time of taxi’s arrival will be given to you by the Control Centre or you can find it in your App. When you receive a text message that your car is in place, yet you need a little extra time, your car will wait for you for 8 minutes free of charge. You will find all necessary information in your text message.
Should you need the driver to wait longer than above specified time, it is possible to send him a text message or call the Control centre, from which you will be automatically redirected to your driver.